What is the Ford Pro Power Promise?

At Ford, we recognise that with any change there are likely to be some concerns, nervousness, or anxieties about trying something new. This is especially true when your daily life is likely to be impacted by the decision to change.

We have taken on the challenge to demystify the world of EVs and provide a commitment, and the reassurance, that Ford ‘has your back’ throughout the EV ownership experience - our Ford Pro Power Promise.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

The Ford Pro Power Promise eligible vehicles are E-Transit, E-Transit Courier and E-Transit Courier.*

Some fleet and business customers may find additional benefit in a Ford Pro solution. To explore Ford Pro solutions such as telematics, depot charging, home charging reimbursement or uptime support, please visit the Ford Pro website to find out more.

For our retail customers, all new Ford Passenger EV owners are eligible for Ford Power Promise (some aspects also apply to existing owners) - read more about the Ford Power Promise here. The eligible passenger vehicles are E-Tourneo Custom, E-Tourneo Courier, All-Electric Explorer, New All-Electric Capri, New All-Electric Puma Gen-E, Mustang Mach-E.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

The Ford Pro Power Promise includes complimentary support services such as roadside assistance for 5 years, with towing to the nearest charging station in the unlikely scenario of running out of charge.

Ford Pro Power promise offers 12-months free vehicle management software included with your Ford Pro vehicle. Plus you can benefit from access to our dedicated customer support team and 24/7 digital Ask Ford assistant. All free of charge to our EV customers.

All of this is underpinned by our dealer network.

If you need more information before you take the leap into EV ownership, or just want to check on your understanding, we also offer support through our helpful educational tools and films. These cover Electric Vehicle terminology, range, charging costs and times, and much more.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

Ford Pro Power Promise customers will receive a free 5-year Service and Roadside Assistance plan, applied centrally at the point of registration for eligible vehicles. This plan includes servicing in line with the standard service schedules, and varies by model on new all-electric commercial vehicles. Wear and tear is not included.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

We have a range of educational tools and films to help you get up to speed with EV terminology, range, charging costs, charging times and much more.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

Signing up to a specialist EV ‘Smart’ energy tariff can make charging your electric vehicle at home cheaper.

Smart Energy tariffs are offered through Ford's energy partner Octopus Energy. Moving to their smart energy tariff can save you up to 70% on energy costs with Ford Dynamic Charging. With Intelligent Octopus Go, Ford EV drivers can smart charge for only 7p/kWh - up to 70% less than price cap rates plus 6 hours of cheap energy for your whole home every night.

Visit the Home charging page or Talk to a Dealer or more information.

The Ford Pro Power Promise includes Ford’s BlueOval™ Charge Network (BOCN), which provides access to over 800,000 charging points across Europe.

If you want to explore charge points in a particular location you can do so using the SYNC screen in your vehicle, the FordPass™ App, or with the Charge Point Locator tool on our website (you can also find simulation tools for route planning and charging time on the connected pages).

The incorporation of BOCN into Ford EVs, and the FordPass app, provides seamless payment at charge stations with Plug&Charge, RFID card and in-app capability.

For more information, visit the Ford Pro Power Promise page, Public Charging Page or Talk to a Dealer.

The Ford BlueOval™ Charge Network is an amalgamation of multiple charging networks (or Charge Point Operators - CPOs) into a single ‘network’ that provides convenient access to over 800,000 charging points in Europe.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

Please note that you will be required to pay for the charge added to your vehicle, but no additional sign-up cost is required to unlock the convenient features of BOCN.

The straightforward steps to join the BlueOval™ Charge Network can be found here: BlueOval Sign-up.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

Ford Pro Public Charge Management is a fleet focused public charging solution available free of charge via the Ford Pro Marketplace, and offers:

• Access to over 800,000 Charge Points across Europe.
• Charging activation is quick and simple, no App required. Simply use the charge fob provided with each new EV to activate a charge.
• Central Billing: One bill, sent once a month to the business account to cover the entire fleet’s public charging events.

Note: Eligible vehicles need to be added to a business customer’s Ford Pro Marketplace account to access this product

The Ford Pro Power Promise includes an up to 8-year/100k mile battery warranty (whichever is sooner). Designed to provide a minimum of 70% capacity (excludes Transit Chassis cab with 65% minimum capacity).

Full terms and conditions for the warranty can be found here.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.

Yes, extensions are available if you wish to continue receiving towing assistance after the initial complimentary five-year period.

For more information, visit the Ford Pro Power Promise page or Talk to a Dealer.