Win an All-Electric Ford Explorer
Parts Advisor
Cork City Ford Careers
Role responsibilities:
- Assist and advise customers via telephone, online and face to face.
- Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
- Process orders from customers and service technicians.
- Build and maintain strong and lasting relationships with new and existing customers.
- Utilise the Company dealer management system (DMS) to process orders and invoice customers.
- Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
- Ensure that parts issued are charged correctly to appropriate jobs.
- Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
- Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
- Order parts from manufacturers and other dealerships.
- Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
- Comply with health and safety standards.
- Assist in delivering parts to trade customers.
The successful candidate will ideally (but not essential):
- Have experience working in a busy Parts department at a main franchise dealer.
- Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
- Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
- Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
- Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
- Be punctual and show initiative while demonstrating a strong work ethic.
- Full & clean drivers licence
What we offer in return:
- Excellent basic salary
- 21 days basic holiday plus bank holidays
- Staff discount
- Staff referral scheme
- Continuing training to achieve Company standards.
Telephone: 021 4315650 | Email: [email protected]
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