Parts Advisor

Cork City Ford Careers

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23/04/2025

Role responsibilities:

• Assist and advise customers via telephone, online and face to face.
• Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
• Process orders from customers and service technicians.
• Build and maintain strong and lasting relationships with new and existing customers.
• Utilise the Company dealer management system (DMS) to process orders and invoice customers.
• Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
• Ensure that parts issued are charged correctly to appropriate jobs.
• Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
• Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
• Order parts from manufacturers and other dealerships.
• Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
• Comply with health and safety standards.
• Assist in delivering parts to trade customers.

The successful candidate will ideally (but not essential):

• Have experience working in a busy Parts department at a main franchise dealer.
• Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
• Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
• Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
• Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
• Be punctual and show initiative while demonstrating a strong work ethic.
• Full & clean drivers licence

What we offer in return:

• Excellent basic salary
• 21 days basic holiday plus bank holidays
• Staff discount
• Staff referral scheme
• Continuing training to achieve Company standards.

Telephone: 021 4315650 | Email: [email protected]